This policy applies only to retail goods purchased from us online or in-store. It does not apply to food, drinks, speciality coffee or brunch served as part of our in-store hospitality service.

Eligible retail goods may be returned within 30 days of delivery for online purchases, or within 30 days of purchase for in-store purchases.

Items must be unused, in a resellable condition and returned with their original packaging, labels and accessories intact. Proof of purchase is required.

Coffee beans and other perishable food products cannot be returned unless they are faulty, damaged or not as described.

Please contact us at info@brondi.co.uk before returning an online purchase. Unless the item is faulty, damaged or incorrect, return postage is the customer’s responsibility. We recommend using a tracked service, as returned goods remain your responsibility until we receive them.

Refunds will be issued to the original payment method after inspection. Original delivery charges will only be refunded where required by law.

This policy does not affect your statutory rights.